Regular Visitor
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13 Messages
Can't log into Xfinity account on Chromebook
For days I've had issues logging into my account on my Chromebook. I sign in with my user name and password and it takes me to the main home page just fine. Once you click on anything it acts like it's doing something then immediately takes you back to the password login over and over again. I called Xfinity which is a challenge to start off with and was told it was probably my wifi modem which I own. If that was the case I wouldn't be able to access any of my other accounts. Was told to download the Xfinity app on my Chromebook which I did and can access my acct with the app but why can't I access my account on the internet?????
Andyr1
Gold Problem Solver
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8K Messages
3 years ago
Do you have any adblocker or similar on the Chromebook? Or a privacy setting set too high? It could be blocking cookies or something needed to maintain the login across pages. You may need to put some of the Comcast pages in a whitelist. I'm not familiar with how Chrome works.
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EG
Expert
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109.9K Messages
3 years ago
Concern moved here to the proper help section for assistance.
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monkey9cats
Regular Visitor
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13 Messages
3 years ago
I just logged into this forum with my user ID and password and no problem at all. It's just the account page that keeps taking me back to the enter your password.
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