U

Visitor

 • 

11 Messages

Tue, Apr 13, 2021 3:38 AM

Cant log into xfinity account and cant switch between account ids

Per tech’s response to my response in a different thread, i am posting here to create a new ticket.

When i log in, it fails with message “you are logged in but we are unable to access your account details”

i have talked for over 5 hours today with multiple agents in many teams of xfinity yet all they could do were to let me reset things over and over or to restart my computer.

https://forums.xfinity.com/conversations/signin-and-account-management/one-of-my-comcast-email-accounts-will-not-work-on-iphone-or-windows-mail/6074ca06cc0238783d0f57fe

Responses

ComcastLizzy

Official Employee

 • 

88 Messages

1 m ago

Hey again, @user_062dba! Thank you so much for creating a post about the email issue you are experiencing. Please send me a private message including your first and last name, so I can look into this further for you. 

 

Are you able to see the Peer to Peer chat icon in the upper right corner of the page now?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

 • 

11 Messages

1 m ago

I still cant find the option to send you DM. I also counldn’t find your name in the DM portabl.

Could you initiate one with me please?

Official Employee

 • 

88 Messages

I apologize that I'm not able to initiate a private chat with you. Please scroll to the top of your screen. Under the top, black banner, you will see the Xfinity logo in the top, right corner of the Forum page. To the left of that there is a notification bell, and to the left of that there is a chat icon. Please click that and enter Xfinity Support in the "To" section of the chat.

[Edited: typo]

(edited)

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

 • 

11 Messages

1 m ago

I can see an option in other people’s page such as “comcastjonathan”’s page to send direct message. Have you opt-out’ed from receiving DM in your profile?

https://forums.xfinity.com/users/602c3b8ed0dc383eff6bbbb2

(edited)

Visitor

 • 

11 Messages

1 m ago

I think i know how to send direct message, i just sent one to your colleague “comcastjonathan”

The problem is that your account doesnt allow me to send direct message to

Official Employee

 • 

88 Messages

@user_062dba please do not send me a private message directly. Please send it to "Xfinity Support". Let me know if you have any trouble with this.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

 • 

11 Messages

1 m ago

I have sent my name to “Xfinity Support”

In previous post though, you asked to send to your. But anyway, hope you could see my message to that

Official Employee

 • 

88 Messages

@user_062dba thank you so much for the private message. I appreciate your patience while we got connected. I will be responding to your promptly!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here