Can’t log into account

user_9hijph - Thank you for joining us here on the Xfinity Forums! What user role are you using to log into your account? As a quick reminder;

The Primary user has full administrative access to the Comcast account.
By selecting the role they want the invited user to have, the Primary can control what those users are allowed to see and do.

Managers are able to do a majority of the features that the Primary user is able to, with the exception of assigning roles, updating an account’s phone number/email address, and transferring any of the account’s functions or administrative rights to another user.
Note: Managers do not have access to the Xfinity Mobile website or app functionality, and will need support agent assistance to make any changes on the Xfinity Mobile account. If a credit check is required, only the account holder can authorize it.

Members are able to view services, troubleshoot and manage existing appointments, access Xfinity Home, return devices, and access Stream content.

Viewers are only able to watch Stream content, view, troubleshoot, or return devices, and manage existing appointments.

This article has more info and managing user roles and permissions on Xfinity accounts.