Can't log into account

Hey I haven't been able to log into my account. I attempt to log in and it sends me back to the browser or kicks me out of my account immediately. I have tried restarting my devices, taking down my security/VPN, resetting my email and password, and checking to see if my address is correct (which it is).

Responses

XfinityWilliam

Official Employee

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1.2K Messages

11 months ago

Hello Jarambe. Please clear your cache and cookies as well.

6

0

J

Jarambe

4 Messages

@XfinityWilliam i tried that it didn't work

11 months ago

0

XfinityGabriel

Official Employee

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2.2K Messages

Jarambe, Oh no! Let's get this fixed. Just confirmed, you are experiencing this issue with multiple devices? Are you able to log in to the XFINITY app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

11 months ago

0

J

Jarambe

4 Messages

It says that I'm signed in successfully but my access isn't authorized

11 months ago

0

XfinityEricB

Official Employee

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2.1K Messages

To confirm, what is it saying isn't authorized? Are you logged into the primary or manager account at this time? Viewer profiles are limited on most options.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

11 months ago

0

J

Jarambe

4 Messages

its just saying unauthorized its not giving me a reason, I can't pay my bill at this rate.

10 months ago

0

Sign-In and Account Management

Jarambe

Can't log into account

XfinityWilliam

Jarambe

XfinityGabriel

Jarambe

XfinityEricB

Jarambe

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