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717buster
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Visitor

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2 Messages

Monday, July 28th, 2025

Can't log in

Since downloading Windows 11 I cannot sign in to the xfinity email link.  It gives me a Malwarebytes error (which I have installed) and I have contacted Malwarebytes and they say they  have "whitelisted" xfinity.com.  However I still cannot log in.  Any suggestions?

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1 day ago

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717buster

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2 Messages

1 day ago

I tried all of the above but the only thing that work was to I delete the Malwarebytes Browser Guard extension and that seems to have fixed the problem.  I can now log in.

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XfinityMarcus

Official Employee

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1.7K Messages

8 days ago

717buster thank you for using the Xfinity Community Forums page to reach out today. Let's go ahead and get your access restored. If you are getting an error tied to a specific program, then the issue would almost certainly lie with the configuration of that program in particular. Are you trying to use a link that takes you to your email or a link within your email?

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buster717

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2 Messages

I am using the xfinity.com link. As soon as I access that the error pops up and I can go no farther. 

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8 days ago

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XfinityRay

Official Employee

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3.1K Messages

Hi there, buster717! We are happy to further assist you with getting into the email box! I am sorry to hear that is giving you a hard time! This is a link to our email landing page, https://www.xfinity.com/email. It has a direct sign-in button on the page. Can you please visit the page and try that login for me? 

 

If that doesn't work, can you try a different browser or try to use a Private or Incognito browsing window to see if you can log in? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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Expert

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32.2K Messages

@buster717​ 

Try clearing your cache and cookies, sign out, close your browser, and then start a new session.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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8 days ago

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