Can't Log In (loop)

Hi there, @user_ho8ogw Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having trying to set up with new service, I know how frustrating this experience is for you. I can most definitely get you set up with service. Please be assured you reached the right person to assist you and get you taken care of. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

I had this issue and this is how I got around this loop (requires cell on file):

Enter User ID

Enter Password
Quickly Hit Other Options - Text.

Enter your code.