Good Evening @user_9fc94d Thank you for taking the time to reach us here at Xfinity Forums regarding account linking. In what way is the link broken? Are you seeing a specific error message when attempting to link? Are links greyed out/not-clickable? Are both accounts active at this time? If you're trying this from your web browser, which one are you using? Have you attempted general troubleshooting steps like clearing cache/cookies, incognito mode, or a different browser?
I get this message on Bave browser: "Access to the requested resource has been rejected and logged. Your support ID is: 2133321290432828291. For assistance please consult with your administrator. Click here to go the previous page."
On Chrome it loads forever until I get a message "unable to connect"
On Edge "Page not working at this moment HTTP ERROR 503"
Thanks for clarifying your steps so far! I can see you're trying everything you can right now. Are you experiencing any issues with any other area of My Account? No issues actually logging in, or accessing billing, Xfinity Stream, or device data/troubleshooting?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlfonso
Official Employee
•
1.6K Messages
2 years ago
Good Evening @user_9fc94d Thank you for taking the time to reach us here at Xfinity Forums regarding account linking. In what way is the link broken? Are you seeing a specific error message when attempting to link? Are links greyed out/not-clickable? Are both accounts active at this time? If you're trying this from your web browser, which one are you using? Have you attempted general troubleshooting steps like clearing cache/cookies, incognito mode, or a different browser?
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