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4sullivans
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3 Messages

10/27/2026 8:50 PM

Can’t link accounts; address invalid

I’ve spent over an hour on the phone with Xfinity trying to link my two accounts. Keeps showing “ address invalid”. Can someone at xfinity fix this?

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9 hours ago

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XfinityJeffB

Official Employee

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888 Messages

10 hours ago

Hello 4sullivans, thank you for reaching out here in our Xfinity Community forum. We're happy you're here, and happy to help. I am sad to hear you're having issues, and we will be happy to help. Did you try going to xfinity.com/getstarted? I have had success using that site in the past.

 

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4sullivans

Visitor

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3 Messages

10 hours ago

I tried. It says we don’t recognize that address. Please try again

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XfinityJeffB

Official Employee

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888 Messages

We will look into it for you. 

Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.


Here's the detailed steps to direct message us: 
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.


For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum

 

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