Visitor
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1 Message
Can’t link account.
I was attempting to move my service to a new address. Day of, the service didn’t get transferred. I chatted in and a tech helped me get everything transferred. He gave me a new account number ending in 2108.
Now, the Xfinity app says I no longer have service and the new service address doesn’t show up. It also won’t let me link the account as it says the phone number doesn’t match Xfinity records.
I’m unable to view this new account and cannot link it no matter what I try.
XfinityKam
Official Employee
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153 Messages
10 hours ago
@user_4ue2uc Thank you for reaching out to us here on Forums, I hope your move went well! I can look into this for you and review your accounts.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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