1 Message
Can’t enter my address/apartment number?
I’m trying to get service in the apartment I’m moving to but for some reason I just can’t — whenever i try to, it doesn’t recognize my unit number when i add it to the address so it won’t let me complete the next steps, even though there are multiple other xfinity users in the same apartments. How do i fix this?
XfinityEricB
Official Employee
•
1.7K Messages
6 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0