Cant customize plan

user_g9fjio Thanks for posting on our Forums. It may possibly be as our offers and services have changed over time, so if you have a grandfathered plan, we would want to review a few things with you when switching to a new plan. Our team can help with that though! Would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

 

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.