Visitor

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1 Message

Thursday, December 11th, 2025 7:43 PM

can't connect email to outlook

I was using outlook imap setup without issue and it stopped accepting my credentials. I deleted the setup and since then I am able to setup a new imap connection in outlook. I do have another computer that is using outlook without issue. I had to rebuild my iphone and ipad profile in order to receive email. The message I'm getting is the server is refusing connection. Please help.

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Official Employee

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2.8K Messages

6 hours ago

user_zayt3z We appreciate you reaching out! We have been alerted that access to Xfinity Email via 3rd party applications is currently offline. Our engineering team is working on the issue, and we hope it's resolved soon. In the meantime you can access your Xfinity Email directly from the Xfinity Email Web Portal.
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