1 Message
Can’t Complete Purchase
Hi! First time Xfinity costumer, I’m trying to purchase an internet pack on Safari yet when I get to the complete purchase it sends me back to the home page and I haven’t gotten any confirmation email nor has the money been withdrawn. I’ve tried to check out twice and nothing. And when I log in on the website it also takes me back to the home screen and the top right says “sign in”. ty
XfinityRoberto
Official Employee
•
1.3K Messages
1 month ago
Good morning and welcome To Comcast home of Xfinity! I want to thank you for giving us this new opportunity to work with and your family for all of your entertainment needs! I am sorry to hear that you are having troubles with our online website. You are in the right place and I am happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
0
0