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Monday, May 27th, 2024 4:53 PM

can't check or change billing info on Comcast

I've seen squirrels make better websites. Holy shit Comcast is the worst company I've ever dealt with. Now I have to call their support line to talk to their foreign call center where no one speaks English. Comcast is shit, I'll be switching.

Official Employee

 • 

373 Messages

17 days ago

Thank you for reaching out on the forum @user_8yr5sv We would be happy to assist with any account concerns or questions. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

 

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