Monday, May 27th, 2024 4:53 PM

can't check or change billing info on Comcast

I've seen squirrels make better websites. Holy shit Comcast is the worst company I've ever dealt with. Now I have to call their support line to talk to their foreign call center where no one speaks English. Comcast is shit, I'll be switching.

Official Employee


374 Messages

17 days ago

Thank you for reaching out on the forum @user_8yr5sv We would be happy to assist with any account concerns or questions. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it



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