Michele19's profile

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1 Message

Tue, Oct 20, 2020 5:00 PM

Can't change Verified mobile

I want to change our verified mobile number from my husband's cell number to my cell number.  I get an error message stating that my cell phone is associated with another account.  I spoke with customer service last night, an actual person, and was told this was fixed.  But it is not. 



Official Employee


839 Messages

7 m ago

The question is whether your mobile phone number is currently tied to another account. The best way to find out is to link them. You can go here https://customer.xfinity.com/users/add-user and invite your mobile phone number, verify the account it's currently on, and remove the mobile number and add it to yours. 

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