Can't change plans due to FLEX - need help!

After reading around this is a known issue, which i happen to need help with.

I am greeted by an error page whenever I want to look at available plans.

Would appreciate help.

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XfinityJonathan

Official Employee

•

839 Messages

4 years ago

I’m escalating but it’s most likely not due to Flex since most use cases have been patched, it’s actually due to your promotion package and plan that cannot be adjusted.

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Greetings, @jagarc79! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear you are running into this issue when trying to make changes to your plan. We can certainly assist you with this. Can you please send me a PM wit your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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jagarc79

Can't change plans due to FLEX - need help!

XfinityJonathan

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