1 Message
Can't change plan
If I try to look at offers to change my plan, it always just says
We're sorry.
Please contact us and one of our friendly and knowledgeable representatives can help.
How can I view new offers. My old contract expired or something and the bill suddenly went higher.
XfinityRaf
Official Employee
•
853 Messages
3 months ago
Good evening @readams. Thanks for taking the time to post about your expired contract. I'd be happy to help find you a new promotion to help keep your monthly costs down. Could you please send our team a direct message with your full name and full address when you have a moment?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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