mmauldin1985's profile

Regular Visitor

 • 

3 Messages

Mon, Feb 22, 2021 12:00 PM

Can't Add Users or View Bill Online from My Primary account

 

It doesn't matter how many items I try to follow ON Comcast's "help" page, I cannot view my Billing information or Add more Users to my xFinity Account. I'm getting tired of playing games with your company. Either fix the issue, or be prepared for my account to move to one of your competetors. I have been working at this for weeks thinking I just need the right combination of information. But nothing has worked. Comcast's "Help" Page is a less than helpful Circuitous vacuum for the end user.

mmauldin1985_1-1614024725877.png

 

Responses

Accepted Solution

ComcastJodie

Official Employee

 • 

110 Messages

2 m ago

@mmauldin1985 Thanks for the post! So very sorry about the trouble with accessing the online account and billing information. We can look into this for you. Please send us a private message by selecting my profile name. Then select "send a message." We'll be here to help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
Again

Expert

 • 

25.4K Messages

2 m ago

@mmauldin1985

When you sign in to your My Account page are you seeing that you are the Primary?  Primary and account holder are two different things.

 

To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup
 
Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here