New Poster
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1 Message
Can't add users and site will not give me full access
There are no users listed. The account says I am the manager once I log in, but when I ask the chatbot for help it says that my account does not have access to billing.
New Poster
•
1 Message
There are no users listed. The account says I am the manager once I log in, but when I ask the chatbot for help it says that my account does not have access to billing.
Again
Expert
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31.9K Messages
5 years ago
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
@waltscie_yahoo there's definitely some weirdness happening. Has this always been the case, or have you made changes to your account recently?
I see both your email and mobile contact points tied to the Manager but not the Primary, which is just an Xfinity ID username.
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