Regular Visitor
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2 Messages
Can't add personal email
My new account had the bug where it was in "we're getting your account set up" limbo and I saw online that one way to fix this was to go through the "I forgot my Xfinity ID" options and it would fix it (which it did) but now I can't add my personal email as it states it is already used by an active account and I'm trying to fix this as it is my main email that I view important emails through.
Responses
Accepted Solution
ComcastJonathan
Official Employee
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839 Messages
10 m ago
Hey there @jjohn151 ,
Sorry about the challenges you've experienced, I've been working with the product owners of those experiences to triage why it's been occuring for folks. Often times, orders fall out and are fixed on the back-end, but there seems to be a lack of association in moving you forward to the My Account pre-activation experience.
If you can go to My Account --> Users --> Add a New User, and Invite your existing email. That should link your accounts to a secondary. You can then Transfer Admin Rights
and promote your secondary to the primary, and remove your mobile from the original, now secondary, and add it to this new primary.
Happy to walk through this with you if any of it's confusing, feel free to PM me.
Cheers
Jonathan
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jjohn151
Regular Visitor
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2 Messages
10 m ago
Thank you that seems to have worked!
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ComcastJonathan
Official Employee
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839 Messages
10 m ago
Glad to hear, thanks for your business, feel free to reach out if you have any further questions.
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EmailVerify
New Poster
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2 Messages
5 m ago
verification email with a link button to click on to verify my email address ,
which I click on google, IE and Edge "Missing Authentication Token"
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user_96769a
Visitor
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1 Message
1 m ago
Xfinity has a perpetual request for my personal email...you ARE my personal email, but it won’t accept it.
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