Marissa95's profile

New Poster

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2 Messages

Fri, Sep 4, 2020 8:00 AM

Can’t add my email address or phone number😩

The system will not let me add my email address of cell number to my account! Keeps telling me that it’s already associated with another account?? But I don’t have another account!

Responses

ComcastJonathan

Official Employee

 • 

839 Messages

8 m ago

Hi @Marissa95, please see the pinned post for directions on what to do in this situation, and let me know if you were successful or need more assistance:

 

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Identity-Troubleshooting-Steps-Incubation-Thread/td-p/3366881

 

 

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