Gcsk's profile

Regular Visitor


1 Message

Thu, Dec 31, 2020 6:00 PM

Can’t activate account due to the following message:

"Thanks for your purchase, ****!
We're getting your account set up. Check back soon to track and activate your services."

I've already tried resetting my password and finding my xfinity ID. After doing so and signing in it leads back to the above message. Can I please ask for some help?


Official Employee


839 Messages

5 m ago

As a follow-up for folks, typically you'll be contacted within 2-3 days following the purchase if there is still an issue. The best thing to do is chat and call in if you still cannot sign in.

New to the Community?

Start Here