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John1989
1st Topic

6 Messages

Friday, March 1st, 2024

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Can't access Xfinity rewards

I am a gold member and when I go to xfinity.com/rewards I have a few options.

I can either click "Get Started" or click "already an awards member? sign in to your Xfinity account" but whenever I click one they'll give me the same result.

Since I'm already a customer I hit the sign in option and it brings me to a page that just says "have a question about Xfinity rewards? Ask Xfinity" 

That's as far as I can get. After hitting ask Xfinity it brings me back to Xfinity assistant  chat.

I don't have a VPN enabled. I tried refreshing page a million times. I tried asking Xfinity assistant but it leading me ultimately back to xfinity.com/rewards for the same glitch. 

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Updated 

1 year ago

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XfinityBrianH

Official Employee

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1.6K Messages

1 year ago

 

Johncp1989 Thank you for reaching out to us here to leet us know you are experiencing an issue with the Xfinity Rewards site. Can you please clear your cache and cookies and and try to access the rewards site again, please let me know if you run into the same issue.

 

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John1989

6 Messages

@XfinityBrianH​ hi, I still get the same results even after clearing everything.

1 year ago

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XfinityBrianH

Official Employee

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1.6K Messages

 

Johncp1989 Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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user_uofjt2

1 Message

I am having same issue for the past 2 months and nobody is doing anything to fix it.  I opened a case and then got a text saying case closed but nothing was fixed.  Xfinity better figure the issues out or they are losing a customer

1 year ago

0

Again

Expert

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32.3K Messages

@user_uofjt2​ 

I am having same issue for the past 2 months and nobody is doing anything to fix it.  I opened a case and then got a text saying case closed but nothing was fixed.  Xfinity better figure the issues out or they are losing a customer

If you scroll down to the very bottom of the Rewards page, do you see "Cookie Preferences"?  If so, click on that and "do its thing" and see if that helps.  If it doesn't, or even if it does, please get back with me here.  Every little bit of information that we can gather will help to solve the problem.

Also, if you're using Chrome or Edge, try a different browser, please.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

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