Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"

@XfinityVianney​ Thanks for the response.  Yes, I'm able to access my account and billing information on the app with the same ID.  Everything else seems to work normal, except for the membership.  Didn't access the membership before.

@user_7hi2r1​ No, not fixed yet.  Still waiting for a solution.

Greetings, @user_7hi2r1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're also having issues accessing your Xfinity Membership benefits, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I started having this issue weeks ago and have contacted Xfinity multiple times and am always told the same thing…it will be fixed in 24 hours. Been an Xfinity customer 30 plus years and it seems no one cares. May be time to move on.