Visitor
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2 Messages
Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please help.
XfinityVianney
Official Employee
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2.5K Messages
5 hours ago
Thank you for reaching out and creating a new post. I'm sorry to hear you ran into trouble accessing your Xfinity Rewards membership. It certainly has tons of great perks, so we want to make sure you get access. Are you able to access your account and billing information on the Xfinity App using this same Xfinity ID? Have you been able to log in before, or is this your first time accessing your membership?
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