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sueg206
1st Topic

3 Messages

Tuesday, March 5th, 2024 10:20 PM

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Can't access rewards account

I have gotten the following error message when trying to access my Rewards account for several days: 

We can't offer you rewards right now
Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.

Is anyone else getting this? I submitted a ticket but no one has gotten back to me. I'm a 30+ yr customer & Diamonds Tier reward member.

Question

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Updated 

10 months ago

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XfinityThomasA

Official Employee

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1.9K Messages

10 months ago

Thank you for your feedback, and for being a valued long-time Xfinity customer, @sueg206! There are a few reasons you may have received this message:

Only Primary Xfinity IDs are eligible to join Xfinity Rewards. If you’re trying to join using a non-primary Xfinity ID, you’ll receive this message.

Not all account types are eligible for rewards. If you’re trying to join using the primary Xfinity ID and still receive this message, it could be because your account isn’t eligible.

You can read the general terms and conditions along with eligibility requirements [here](https://www.xfinity.com/corporate/customers/policies/rewards). 

Forgot your Xfinity ID? No problem! Your Xfinity ID is your email, mobile phone number or username. If you don’t know your Xfinity ID, use xfinity.com, the Xfinity app, the Xfinity My Account app or your Xfinity X1 TV Box to find it. You can also check out the Xfinity ID lookup tool .


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sueg206

3 Messages

That's the thing - I'm not trying to join rewards. Up until a few days ago, I was an active Diamond Tier member. Then all of a sudden, I can't access my rewards account at all. I was told that this was a technical issue that your company was aware of and that it should be resolved in a couple of days. It wasn't, so I contacted Customer support on X.com and I've gotten the runaround ever since. So I hope someone is actually trying to solve this ongoing issue instead of constantly giving me vague answers that don't solve the problem. Thanks! 

10 months ago

0

sueg206

3 Messages

A suggestion too - it would be nice to be able to upload screenshots of the error messages I continue to receive when attempting to log into my rewards account, as well as show the email I received today showing I'm a Diamond Rewards member. I was offered new rewards that I still can't access! This is so stupid and frustrating. 

10 months ago

0

XfinityRoberto

Official Employee

 • 

1.5K Messages

I am sorry to hear you lost access to your Diamond Tier. We are happy to take a look at your account and see what is going on.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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