Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_g67xya
1st Topic

1 Message

Friday, January 12th, 2024 12:44 PM

Closed

Can't access payment/manage account online

For months the XfinityPrepaid dashboard has not loaded when logged in. This makes it impossible to manage my account without calling in, though your recording on the call in number encourages you to do all business online or through the app. Do you plan to fix the dashboard issue or provide other ways to access payment and account settings without going through the dashboard? It would be really helpful and make a world of sense to do so. 

Question

 • 

Updated 

11 months ago

63

1

0

Was this helpful?

XfinityAngie

Official Employee

 • 

1.5K Messages

11 months ago

 

user_g67xya, Thank you for reaching out to Xfinity Support. Have you tried any troubleshooting steps? A good place to start is to clear cache and cookies. If that doesn't help, try uninstalling the app, and then reinstalling it. If you are still having trouble after that, let us know and we can troubleshoot with you. 

 

2

0

user_j2xx4y

1 Message

Having the same issue can’t make payments online 

11 months ago

0

XfinityJoe

Official Employee

 • 

574 Messages

 

@user_j2xx4y Please send us a DM with your full name and address to Xfinity Support.

 

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

forum icon

New to the Community?

Start Here