Visitor
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1 Message
Can't access my streaming account
every time I go to login to my streaming account I get met with an error message that tells me something went wrong and to sing out and sign back in. I do so and get met with the same message over and over. this has been going on for about a year now. me and my husband have over 300 movies/tv shows that we purchased that we no longer have access to. we closed our account over 2 years ago and had an outstanding balance but we still had access to the movies and shows we paid for, and for the past year now I haven't been able to access them because of this error message.
XfinityJamesC
Official Employee
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2.6K Messages
18 hours ago
Greetings, @user_rfio5n! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues signing in to the Xfinity Stream app, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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