3 Messages

Saturday, July 23rd, 2022 3:03 PM


Can't access my account

I created an account yesterday to set up an internet order for when I move in on a later date. I thought that I had properly completed the order, but today I woke up to an email asking me to complete my order. Following the link in that email leads to an error message asking me to reload the page. Reloading the page leads back to the same error message. 

I then tried logging in to my account to look for some conformation of my order. Doing this leads to one of a few error messages. These being the reload error from earlier, an error in which the site says my credentials don't match, an error saying I'm not the primary user, or an error were it keeps prompting me for my password when I put the right password in. 

I have tried resetting my password and activated 2FA but neither of these solved my problem.

If I could get any help on this issue it would be much appreciated. 

Problem Solver


323 Messages

1 year ago

Hello, I am sorry to hear about the trouble you are having with placing an order, we can certainly help you out.


Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it


See  https://comca.st/3KQF8q9 for an example.

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