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Visitor

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1 Message

Thursday, July 22nd, 2021 12:58 PM

Closed

Can’t access my account

It says you are logged in but we can’t acces you’re account would you like to try again 

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Problem Solver

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1.3K Messages

4 years ago

@user_d944af Hey there! Have you tried to log in and out? Also, is this happening with both the MyAccount app and https://comca.st/2UEHROH;

Visitor

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2 Messages

4 years ago

I am having the same problem 

Visitor

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2 Messages

@user_242eca can’t sign in online or on the app. 

Official Employee

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2.4K Messages

Hi, @user_242eca! Thanks for knocking on our virtual door for help with signing in to the app. I am sorry to learn that you are having the same problem. I always sign in to My Account to manage my account so I understand how important it is to get you logged in as quickly as possible. We are the perfect team to help. Can you tell me if you are getting an error message?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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