catherinem's profile

New Poster


1 Message

Tue, Apr 14, 2020 1:00 PM

Can't Access My Account

When I login to My Account, it has an old address listed and says I don't have service. But I do have service, I am at a new address, and this new service used that same email address as the last service address to sign up. Due to this error I can't update my billing information or access account information. I also can't talk to anyone to fix it, because there's no phone number to call. I'd really like to pay my bill, and update my account, but I have no idea how to get this issue fixed. Please help.



Gold Problem Solver


22.3K Messages

1 y ago

Until an Comcast rep can fix this for you, try checking your UserIDs on your home system with the Lookup tool at After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Comcast may have set up a new Primary ID that you could use until they correct the problem with your existing ID.

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