New Poster
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1 Message
Can't Access My Account
When I login to My Account, it has an old address listed and says I don't have service. But I do have service, I am at a new address, and this new service used that same email address as the last service address to sign up. Due to this error I can't update my billing information or access account information. I also can't talk to anyone to fix it, because there's no phone number to call. I'd really like to pay my bill, and update my account, but I have no idea how to get this issue fixed. Please help.
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BruceW
Gold Problem Solver
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22.3K Messages
1 y ago
Until an Comcast rep can fix this for you, try checking your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Comcast may have set up a new Primary ID that you could use until they correct the problem with your existing ID.
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