catherinem's profile

New Poster

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1 Message

Tue, Apr 14, 2020 1:00 PM

Can't Access My Account

When I login to My Account, it has an old address listed and says I don't have service. But I do have service, I am at a new address, and this new service used that same email address as the last service address to sign up. Due to this error I can't update my billing information or access account information. I also can't talk to anyone to fix it, because there's no phone number to call. I'd really like to pay my bill, and update my account, but I have no idea how to get this issue fixed. Please help.

Responses

BruceW

Gold Problem Solver

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22.3K Messages

1 y ago

Until an Comcast rep can fix this for you, try checking your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Comcast may have set up a new Primary ID that you could use until they correct the problem with your existing ID.

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