keredstgCBR's profile

Regular Visitor

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2 Messages

Tuesday, December 15th, 2020 9:00 AM

Closed

Can't access "My Account" while logged in.

When i log in I get an error message when I try to look at "My Account".  I have called comcast twice about this have have escalated all the way up.  It seems that only emplyoee user name Comcastche can help.  So I am posting publically so that I can send Comcastche a PM.

 

Relavent Topic:

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Login-Loop-When-Is-Comcast-Going-To-Fix-This/td-p/3184608/page/2

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

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839 Messages

5 years ago

Hi there @keredstgCBR, thanks for passing this here, I'm passing it to our dev team, they are investigating.

 

NOTE TO EVERYONE:

  • Please do not go digging for year-old threads that have may or may not have the same root cause even though there are similar symptoms. (Similar to how when one has a cough, it could be due to a variety of reasons)
  • You'll have to @ someone's username for them to see an alert
  • This is technically an unmonitored subforum (note my handle - we are volunteer official employees doing this on top of our day to day jobs because we believe in providing a good customer experience).
  • If you need something urgent, chat or call in

 

 

Regular Visitor

 • 

2 Messages

5 years ago

Thank you very much for replying and I hope this issue can be fixed by someone.  After 2 hours worth of chat, and another 2 hours on the phone nothing was resolved.  I called back again the next day and another 2 hours on the phone left me with no progress as well.  With that said me digging thru old forum posts has created more progress than any of the 6 team memebers I have talked with so far.  At this point I think the next course of action is to simply cancel service as this is simply ridiculous.

Official Employee

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839 Messages

5 years ago

Thanks for your patience, the team is still looking into this.

 

If you need to pay your bill, you can go to https://customer.xfinity.com/lite without signing in. 

 

We'll update the forum when the issue has been resolved.

 

Official Employee

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839 Messages

5 years ago

@keredstgCBR give it a try now. There's a backend database configuration mismatch that I've manually set to fix. It should've been set automatically so I'm checking with the team on what caused it. Thanks for your patience!

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