Regular Visitor
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2 Messages
Can't access "My Account" while logged in.
When i log in I get an error message when I try to look at "My Account". I have called comcast twice about this have have escalated all the way up. It seems that only emplyoee user name Comcastche can help. So I am posting publically so that I can send Comcastche a PM.
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
Hi there @keredstgCBR, thanks for passing this here, I'm passing it to our dev team, they are investigating.
NOTE TO EVERYONE:
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keredstgCBR
Regular Visitor
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2 Messages
5 years ago
Thank you very much for replying and I hope this issue can be fixed by someone. After 2 hours worth of chat, and another 2 hours on the phone nothing was resolved. I called back again the next day and another 2 hours on the phone left me with no progress as well. With that said me digging thru old forum posts has created more progress than any of the 6 team memebers I have talked with so far. At this point I think the next course of action is to simply cancel service as this is simply ridiculous.
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
Thanks for your patience, the team is still looking into this.
If you need to pay your bill, you can go to https://customer.xfinity.com/lite without signing in.
We'll update the forum when the issue has been resolved.
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
@keredstgCBR give it a try now. There's a backend database configuration mismatch that I've manually set to fix. It should've been set automatically so I'm checking with the team on what caused it. Thanks for your patience!
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