keredstgCBR's profile

Regular Visitor

 • 

2 Messages

Tue, Dec 15, 2020 9:00 AM

Can't access "My Account" while logged in.

When i log in I get an error message when I try to look at "My Account".  I have called comcast twice about this have have escalated all the way up.  It seems that only emplyoee user name Comcastche can help.  So I am posting publically so that I can send Comcastche a PM.

 

Relavent Topic:

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Login-Loop-When-Is-Comcast-Going-To-Fix-This/td-p/3184608/page/2

Responses

Official Employee

 • 

839 Messages

6 m ago

Hi there @keredstgCBR, thanks for passing this here, I'm passing it to our dev team, they are investigating.

 

NOTE TO EVERYONE:

  • Please do not go digging for year-old threads that have may or may not have the same root cause even though there are similar symptoms. (Similar to how when one has a cough, it could be due to a variety of reasons)
  • You'll have to @ someone's username for them to see an alert
  • This is technically an unmonitored subforum (note my handle - we are volunteer official employees doing this on top of our day to day jobs because we believe in providing a good customer experience).
  • If you need something urgent, chat or call in

 

 

Regular Visitor

 • 

2 Messages

6 m ago

Thank you very much for replying and I hope this issue can be fixed by someone.  After 2 hours worth of chat, and another 2 hours on the phone nothing was resolved.  I called back again the next day and another 2 hours on the phone left me with no progress as well.  With that said me digging thru old forum posts has created more progress than any of the 6 team memebers I have talked with so far.  At this point I think the next course of action is to simply cancel service as this is simply ridiculous.

Official Employee

 • 

839 Messages

6 m ago

Thanks for your patience, the team is still looking into this.

 

If you need to pay your bill, you can go to https://customer.xfinity.com/lite without signing in. 

 

We'll update the forum when the issue has been resolved.

 

Official Employee

 • 

839 Messages

6 m ago

@keredstgCBR give it a try now. There's a backend database configuration mismatch that I've manually set to fix. It should've been set automatically so I'm checking with the team on what caused it. Thanks for your patience!

New to the Community?

Start Here