Can't Access "My Account" tab on website or the "My Account" app on my phone
I am running into issues when trying to view the "My Account" tab on the Xfinity website and when trying to access the "My Account" app. On the website, I am receiving the error message "Sorry, this doesn't seem to be working right now" or "Hmm, that didn't load correctly." On the app, I am receiving the message "You are logged in but we are unable to access your account details." I have tried clearing my internet cache on both my computer and phone, changing browsers, logging in on a completely separate computer, following the steps on the megathread "You are logged in but we are unable to access your account details," and emailing support but I have had no luck thus far.
I am a new customer and my service will start once I set up my equipment (which I scheduled to arrive around August 1). I wanted to log into my account to make sure it would be arriving on time when I discovered this issue. I think I am supposed to activate my internet using the app once I am set up, so not being able to access my information is a bit worrying. I will be moving this weekend to a new home where I will be using Xfinity wifi so I wanted to get this handled before then if possible.
Please let me know if I can share any further information to help solve the problem.