Visitor
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1 Message
Can’t access free peacock as Platinum member
Hi -
I can’t access the free peacock as a platinum member. My previous peacock subscription thru Apple has been cancelled. The benefit is not showing up in my available perks. I’ve tried everything and the AI bot is no help.
XfinityThomasA
Official Employee
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3.6K Messages
5 hours ago
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
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