Visitor
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2 Messages
Can't access Billing page
When I try to access the billing page it doesn't load and it gives me this error message "A rendering error occurred: Cannot read properties of undefined (reading 'toUpperCase')."
Visitor
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2 Messages
When I try to access the billing page it doesn't load and it gives me this error message "A rendering error occurred: Cannot read properties of undefined (reading 'toUpperCase')."
XfinityBenjaminM
Official Employee
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2K Messages
2 years ago
@user_813bea Hello! Thank you for reaching out to us here on our Community Forums page. We are sorry that you're having some issues accessing your billing. Have you tried using a different browser or deleting your cookies and cache to see if it displays properly after that?
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user_813bea
Visitor
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2 Messages
2 years ago
Yes I have, and it either shows the above error or logs me out...I then have to log back in via the 2-step verification only to be met with the same error or logged out again.
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XfinityBenjaminM
Official Employee
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2K Messages
2 years ago
Thank you for giving that a try and we are sorry that it didn't resolve the issue. Can you please send us a Private Message with your full name and address? We can certainly look further into this for you. Here are some instructions you can use on how to send us a PM in case you need them:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to speaking to you there.
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