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user_258o3t
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Thursday, July 11th, 2024 5:21 PM

Cant access agreements

I was to view my order agreement documents under the Legal Agreements section, however when I click on the link, the page tries loading, but shortly after, display's the following error message: We are having some trouble connecting to My Account. There is no option to do this on the app either. 

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5 months ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

5 months ago

 

user_258o3t Hello! Thank you for reaching out to us here on our Community Forum. Just to double-check with you, the agreement you are trying to view is this one you've already approved, or are you want to review it before agreeing? The reason we ask is that if it was sent to you and you didn't get a chance to review it (during our approval process) the link we send is only valid for 15-minutes. If it's something you've already approved, we should be able to resend the agreement terms to you.

 

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user_258o3t

4 Messages

No, this is an old account and I'm specifically trying to view my order agreements. I think these are specific to my plan/contract. 

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5 months ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

 

user_258o3t Understood. We'll be happy to see if we can help you get access to the agreement you're looking for. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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5 months ago

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