New Poster
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2 Messages
Can't access account information and shop for plans
I'm just trying to buy internet. Everytime I click on anything in the comcast menu, I am shown the following message:
"""
Thanks for your purchase, jonathan!
We're getting your account set up. Check back soon to track and activate your services.
"""
I can't change my email, check my phone number, or do anything with my account.
Responses
jonpham46
New Poster
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2 Messages
8 m ago
I'm just trying to buy internet plans and set up some internet.. I am continually seeing
We're getting your account set up. Check back soon to track and activate your service
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ComcastJonathan
Official Employee
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839 Messages
8 m ago
Have you purchased services yet? If not, I recommend signing out, or going into a private browser, and shopping, then you'll be able to associate your purchase with your Xfinity ID later on in the process.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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fsupremef
New Poster
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1 Message
8 m ago
It's directly guiding me to log in before I could choose a new plan. I have the exact same issue as him.
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