Visitor
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4 Messages
Can't access account and billing info
After logging in and accessing account and billing, I get an error that says "sorry, this isn't working right now". I haven't been able to access my account info for months now. This error is constantly given. Reloading the page does nothing.
I tried talking to customer service on the phone, and they told me it would be fixed but it wasn't.
Any suggestions?
user_Kaitlan
Contributor
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317 Messages
4 years ago
Hello, @Mia73; I'm sorry to hear about the error being received while trying to log into the My Account app! Have you recently moved?
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Mia73
Visitor
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4 Messages
4 years ago
Hi @ComcastKaitlan ,
No, I've been in the same house, with Comcast, for years.
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Mia73
Visitor
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4 Messages
4 years ago
Yes, I only have one user on the account.
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Mia73
Visitor
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4 Messages
4 years ago
I have tried all of these steps at various times throughout the months, to no avail. I've used both the website and the app, neither work on any device.
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