Cannot View Offers/Change Plans

People, including me, still cannot access the change plan features in our accounts. It CONTINUES (for months and months) to send us to an error page telling us to call in.

I've never experienced a website as bad as Xfinity's. It's not even close. Xfinity's website user experience is absolutely the horrendous. I'm currently shopping around for a new provider because you won't let me shop for deals or offers.

Months and months ago, supposedly you opened a ticket for me. Still doesn't work. Nothing has been fixed. Laughable.

Responses

XfinityDena

Official Employee

•

3.2K Messages

4 months ago

@jdawg90 Our website is designed to provide that message to reach out to an agent if there is no current promotions for your level of service. The website typically has our most significant savings for promotions but depending on your plan there may not be comparable packages to offer. This is when it will step in and tell you to reach out for additional assistance. I am happy to help.

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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XfinityBillie

Official Employee

•

3.3K Messages

3 months ago

@jdawg90 We appreciate your time in reaching out to provide feedback on our website. Our team is always available if you would like us to double-check offers for you. Thank you again for being the best part of Xfinity and have a great day.

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U

user_ot09kh

1 Message

I spent two hours chatting with Xfinity. They kept telling me that my bill is going to rise from $212 to $245 a month in April. They proceeded to offer me less services for more than I am paying now. They said it's a great deal. The last one I spoke to would not let me cancel tv and just keep the internet. He insisted that he knows what is best for me. If there was another internet option in my area, Comcast would be cancelled completely. I hear fiber is coming. It can't come soon enough.

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1 month ago

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XfinityAngie

Official Employee

•

1.8K Messages

user_ot09kh, Thank you for reaching out to Xfinity Support. This is not the experience we want for our customers. I would be happy to help you and ensure you get the service you need.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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1 month ago

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Sign-In and Account Management

jdawg90

Cannot View Offers/Change Plans

XfinityDena

XfinityBillie

user_ot09kh

XfinityAngie

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