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jdawg90
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37 Messages

Saturday, January 11th, 2025 7:03 AM

Cannot View Offers/Change Plans

People, including me, still cannot access the change plan features in our accounts. It CONTINUES (for months and months) to send us to an error page telling us to call in. 

I've never experienced a website as bad as Xfinity's. It's not even close. Xfinity's website user experience is absolutely the horrendous. I'm currently shopping around for a new provider because you won't let me shop for deals or offers. 

Months and months ago, supposedly you opened a ticket for me. Still doesn't work. Nothing has been fixed. Laughable.

Question

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Updated 

26 days ago

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2

XfinityDena

Official Employee

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3.2K Messages

3 months ago

@jdawg90 Our website is designed to provide that message to reach out to an agent if there is no current promotions for your level of service. The website typically has our most significant savings for promotions but depending on your plan there may not be comparable packages to offer. This is when it will step in and tell you to reach out for additional assistance. I am happy to help. 

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

2

0

jdawg90

Contributor

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37 Messages

@XfinityDena​ so I can't upgrade my Internet to faster Internet without calling an agent? Is this 1991? 1987?

I click upgrade plan and it brings me to a page that says error and tells me to call. I don't believe your answer is accurate. I know I can reach out to an agent, but that's not the point. Let me look and ponder on my own, like every other corporation in the entire world. 

I'm convinced your website or something is messed up and doesn't allow me to look. I don't believe it's a feature of the website. It worked fine a few months ago and then Xfinity rolled out this "feature" that takes them back to 1993? I REALLY have my doubts.

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3 months ago

0

XfinityAldrik

Official Employee

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2.1K Messages

The website may also advise contacting us if there are any legacy/grandfathered/discontinued internet speed tiers or channel lineups on the account @jdawg90. Once your services have been repackaged into a newer plan, you should be able to view deals on our site again. We’d love the opportunity to take a further look. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

XfinityBillie

Official Employee

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3.2K Messages

3 months ago

@jdawg90 We appreciate your time in reaching out to provide feedback on our website. Our team is always available if you would like us to double-check offers for you. Thank you again for being the best part of Xfinity and have a great day. 

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user_ot09kh

1 Message

I spent two hours chatting with Xfinity.  They kept telling me that my bill is going to rise from $212 to $245 a month in April.  They proceeded to offer me less services for more than I am paying now.  They said it's a great deal.  The last one I spoke to would not let me cancel tv and just keep the internet.  He insisted that he knows what is best for me.  If there was another internet option in my area, Comcast would be cancelled completely.  I hear fiber is coming. It can't come soon enough.

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26 days ago

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XfinityAngie

Official Employee

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1.8K Messages

 

user_ot09kh, Thank you for reaching out to Xfinity Support. This is not the experience we want for our customers. I would be happy to help you and ensure you get the service you need.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

26 days ago

0

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