G

Sunday, February 11th, 2024 3:02 PM

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Cannot View Billing

Hello, I cannot view the Billing page on my xfinity account. The screen just gets stuck on black with three loading dots. I think this is an issue with the website. I have cleared my cache and logged in on several browsers and in incognito mode, and I can't figure out what else to do. The customer service site also won't let me schedule a callback and keeps giving me an error message when I try. I think this is an issue that others have encountered where my login is not properly connected to my account. Please help!!!

Official Employee

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2.1K Messages

1 year ago

@gretchenu Welcome to our community forum! Thank you for reaching out so we can help you access your billing details. I appreciate you clearing cache and trying a different browser. Are you having the same issue when you view billing from the Xfinity app?

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