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user_6ec57e
1st Topic

Visitor

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3 Messages

Sat, May 14, 2022 5:14 AM

Cannot use my account due to website errors.

I always get the

Hmm, the page didn't load correctly

message or get stuck in an infinite login loop, the website is unusable, and nothing works.

Question

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Updated 

5 m ago

50

2

0

XfinityDilary

Official Employee

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367 Messages

5 m ago

Hello, @user_6ec57e! Thanks for posting on our community forums for assistance with your website login. I'm sorry to hear you have been experiencing issues with it. I'd be happy to help troubleshoot this issue. Are you experiencing this issue on all of your devices? Have you tried using the app as well? 

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user_6ec57e

Visitor

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3 Messages

@XfinityDilary​ I cannot sign in on any device or through the app. I am a new customer trying to purchase an internet plan.

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5 m ago

0

XfinityDilary

Official Employee

 • 

367 Messages

Gotcha! Thanks so much for your interest in being part of our awesome Comcast Family. Let's figure out what is going on. We will get this new account set up right away. Typically, you would need to shop for deals and apply first before creating the ID. To confirm, is this the website you are using? Xfinity Deals 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 m ago

0

XfinityDilary

Official Employee

 • 

367 Messages

5 m ago

Oh, I see! Thanks for clarifying. Were you able to approve the order already? Did you receive a confirmation email by chance? Or are you trying to apply now? 

1

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user_6ec57e

Visitor

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3 Messages

@XfinityDilary​ I was trying to apply now but I cannot continue due to the login/webpage errors.

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5 m ago

0

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