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Visitor

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3 Messages

Sat, May 14, 2022 5:14 AM

Cannot use my account due to website errors.

I always get the

Hmm, the page didn't load correctly

message or get stuck in an infinite login loop, the website is unusable, and nothing works.

Official Employee

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221 Messages

Hace 11 d

Hello, @user_6ec57e! Thanks for posting on our community forums for assistance with your website login. I'm sorry to hear you have been experiencing issues with it. I'd be happy to help troubleshoot this issue. Are you experiencing this issue on all of your devices? Have you tried using the app as well? 

Visitor

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3 Messages

@XfinityDilary​ I cannot sign in on any device or through the app. I am a new customer trying to purchase an internet plan.

Official Employee

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221 Messages

Gotcha! Thanks so much for your interest in being part of our awesome Comcast Family. Let's figure out what is going on. We will get this new account set up right away. Typically, you would need to shop for deals and apply first before creating the ID. To confirm, is this the website you are using? Xfinity Deals 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

221 Messages

Hace 11 d

Oh, I see! Thanks for clarifying. Were you able to approve the order already? Did you receive a confirmation email by chance? Or are you trying to apply now? 

Visitor

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3 Messages

@XfinityDilary​ I was trying to apply now but I cannot continue due to the login/webpage errors.

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