Andreato's profile

New Poster

 • 

1 Message

Wednesday, May 6th, 2020 6:00 PM

Closed

Cannot unlink two accounts

Need to unlink my two accounts to get my TV package activated... HELP!

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

839 Messages

5 years ago

@Andreato We have now enabled the ability for you to unlink accounts you do not want linked directly from the My Account website experience. 

 

Go here for the new experience:

https://customer.xfinity.com/#/settings/account#linked-accounts

 

If you need a guide on how to do so, here's the Help and Support article:

https://www.xfinity.com/support/articles/switching-between-multiple-accounts

forum icon

New to the Community?

Start Here