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user_h8wix6
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3 Messages

Friday, May 8th, 2026 3:59 PM

Cannot sign onto email on Ipad or Iphone

Since returning from Mexico, my phone and Ipad says my I need an IMAP password address in order to see email. I tried using my password for my Xfinity account and it says it is incorrect. I have NOT changed my password, so it is NOT incorrect.

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1 hour ago

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XfinityOrlandoM

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3.3K Messages

2 hours ago

@user_h8wix6

Thanks for reaching out to us,  we do apologize for any inconvenience you're having accessing your Comcast e-mail,

 

 Have you tried going to https://www.xfinity.com/email and signing in or jumping on the awesome Xfinity app and going to the search box and typing in” go to e-mail” to see if you can access your email?

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user_h8wix6

Visitor

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3 Messages

I should not have to go through all these extra steps to access my email suddenly. What is the reason?

(edited)

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2 hours ago

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XfinityOrlandoM

Official Employee

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3.3K Messages

We need to rule out all possibilities, so we you need to try and log in through that link I gave you or the Xfinity app.

 

 

If you gain access that will show you what your password is and then you just need to go into your iPhone settings and update your password.

 

If you can't log in, I recommend resetting your password and then resetting up your third party settings on your apple devices

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 hours ago

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user_h8wix6

Visitor

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3 Messages

I can sign in that way and have done so- I know what my password is for Xfinity login and it works - so not sure where I would see a different password that I would then have to use for my devices? That does not make any  sense . 

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1 hour ago

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XfinityOrlandoM

Official Employee

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3.3K Messages

Awesome, so if you just signed into your account through the website or into the Xfinity app,  those are the same credentials you have to enter into your apple device.

 

So if that's not working the next best step would be to go through the reset password process.

 

If you're still having issues, then your next option would be to reach out to apple support.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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