3 Messages
Cannot setup email accounts on my Samsung phone.
A couple of days ago, I noticed my email was not syncing with my Samsung Phone or my Samsung Tablet. However, it is syncing with Outlook on my laptop. I’m also able to log in online with no issues. Today, I tried deleting my two Comcast email accounts from both my tablet and phone and re-added them. It worked just fine with my tablet and my emails are up to date now, but I was unable to re-add my accounts on my phone. I keep getting the error message. “Couldn’t connect to your account. Check your account and server information, then try again. I’m using IMAP and the same settings as used by my tablet, which is working fine now. I’ve tried clearing the cache and data and rebooted the phone several times. Nothing works.
jlveno
Visitor
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2 Messages
22 days ago
I am also having the same issue - since none of the previously suggested steps work, I am not going to bother going through those steps. Please get this resolved as this is quite annoying.
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user_131edf
Visitor
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1 Message
22 days ago
Same thing here. Tried all recommended solutions. Nothing works. Fix the problem already [Edit: Inflammatory]!!!
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Wayfarer9668
New Poster
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5 Messages
22 days ago
Same issue of failure to synch in android devices. Previously had noted the slow to synch and slow to download images. Tried the account and app removal and reinstall and get the error others have describe, "Couldn't verify account. Couldn't connect to your account. Check your account and server information, then try again."
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JohnnyJJ
Visitor
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7 Messages
22 days ago
I have the same issue, Samsung Galaxy S22 Ultra, last sync was at 1:12 AM, I also noticed that the syncing was taking longer and longer each time after the last Samsung update, I cleared the cache many times, it work to allow the app to sync, but not anymore since 1:12 this morning, I have also done all of the steps provided, nothing works.
Thank you.
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user_te896a
1 Message
22 days ago
Hello - experienced the same thing, email not synching on my Samsung Galaxy since last night. Have followed the instructions provided above, yet not being successful at restoring email access. After logging in successfully into XFinity.com, I get "Authenticated" confirmation, follow by "Couldn't verify account - Couldn't connect to your account. Check your account and server information, then try again." I tried Manual setup, both POP3 and IMAP, but to no avail. Any suggestion to rectify the situation is welcomed. Thank you.
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user_lb0lgh
1 Message
22 days ago
Enter password first when setting up. Then email. Worked for me.
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AJG617
Regular Visitor
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21 Messages
22 days ago
My Galaxy Zfold4 stopped syncing with Comcast emails at 01:14 June 10, 2024. My Windows/Outlook and Linux/Thunderbird machines work fine. Is this a Comcast or Verizon issue? I'm using IMAP with the Samsung email app.
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user_zka6zn
2 Messages
22 days ago
Same issue here...tried everything suggested. Ok if I log into my comcast email on laptop. Please post a solution.
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pjsmack
Visitor
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4 Messages
22 days ago
Very frustrating!!! Sometimes the POP email will work but really need the IMAP functionality!
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user_2ngceu
1 Message
22 days ago
I'm having the same problem. This is [Edit: Language]. Can't receive or send any emails from my Samsung Galaxy S21 phone. This happened once before a year ago, I had to go to xfinity store to get fixed.
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user_q13ett
2 Messages
22 days ago
I am having the same issue and now can not reinstall ..... keeps saying Cannot connect to your account...... PLEASE FIX THIS ....
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AJG617
Regular Visitor
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21 Messages
22 days ago
OK, this is very disconcerting. When trying to verify the existing incoming server settings, I receive the following error message "Couldn't verify account" "Unable to connect to server (#24#["NO",["ALERT"].
Temporarily blacklisted IP Address - try again later"]). So is Comcast blacklisting their own IP addresses or in my case Verizons or Samsungs?????
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user_xgt3bo
2 Messages
22 days ago
This is ridiculous..you take away your own email app and then wont let third party apps get into the email..this is not the first time. get it together.
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user_rq6x2y
5 Messages
22 days ago
Tried reinstall adding password first as suggested by a few others on this post. Yes that worked in allowing the email account to be added back onto phone & synced - but syncing only lasted for about 10 min. then stopped syncing again - so NO this does not fix the issue either. At this point nothing tried is or has worked. Comcast will need to FIX this error - this same issue happened about a year ago or less and they had to fix. Very frustrating indeed!
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Wayfarer9668
New Poster
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5 Messages
22 days ago
The repeated requests about checking xfinity site for your email are frustrating--yes email is accessible via the xfinity web page as well as my Windows 10 outlook app. The problem seems to be android devices and in particular samsung email. I have also tried outlook for android and it seems marginally better though unreliable. Sometimes it works while samsung app doesn't and sometimes it too requires you to delete/re-add etc. Others may have tried additional apps, I do not know.
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