U

Visitor

 • 

2 Messages

Tue, Jul 6, 2021 9:33 AM

Cannot see or pay bill

I want to pay my bill. The app and website is saying it cannot access my bill and it won't let me pay my bill. 

Responses

XfinityEva

Official Employee

 • 

162 Messages

2 m ago

Hey @user_50917c thank you for reaching out to us about your billing and staying on top of your account. You may be receiving an error due to the type of role your account is set up at. When you log in to either the site or the app you must be signed is a primary account holder or manager level to hace access to your billing portion. You can check out roles and how to add by visiting Differences between user roles in MyAccount

Visitor

 • 

2 Messages

2 m ago

I am the primary.  I am the only person in the account.  It's just started populating so that I could see and pay my bill. This is the message I initially received when I tried to pay my bill. 

Official Employee

 • 

124 Messages

Thank you, @user_50917c for sending us over a screenshot of the error you are receiving. We will need a few pieces of private account information from you to take a look into this further. Can you please send us a peer to peer chat message with your full name and your billing address? 

 

To send a peer to peer chat:

 Click "Sign In" if necessary

   Click the "Peer to peer chat" icon or https://comca.st/3vrfIHX

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

(Credit to @BruceW)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here