Visitor
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2 Messages
Cannot see or pay bill
I want to pay my bill. The app and website is saying it cannot access my bill and it won't let me pay my bill.
Visitor
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2 Messages
I want to pay my bill. The app and website is saying it cannot access my bill and it won't let me pay my bill.
XfinityEva
Official Employee
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1.8K Messages
4 years ago
Hey @user_50917c thank you for reaching out to us about your billing and staying on top of your account. You may be receiving an error due to the type of role your account is set up at. When you log in to either the site or the app you must be signed is a primary account holder or manager level to hace access to your billing portion. You can check out roles and how to add by visiting Differences between user roles in MyAccount
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user_50917c
Visitor
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2 Messages
4 years ago
I am the primary. I am the only person in the account. It's just started populating so that I could see and pay my bill. This is the message I initially received when I tried to pay my bill.
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