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Friday, November 3rd, 2023 7:12 PM

Closed

Cannot reset Xfinity password

I got a message that I need to reset my password.  However, I keep getting the following message. 

Need help resetting your password?

You can reset your password by connecting to your home WiFi network and visiting xfinity.com/password. If you still need help, give us a call at 1-800-XFINITY.

Official Employee

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1.3K Messages

1 year ago

Thank you very much for reaching out to us here @user_5ha2yv. If you are still having issues with a password reset, there are a number of options to get that reset. You can use your Xfinity app to do that as well as going to either the http://www.xfinity.com/password or the Xfinity.com site. You can also do that through the phone at the 1-800-Xfinity number. 

Contributor

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23 Messages

I just got the same message today. It seems to be stuck in a loop when you try to reset. Calling the 800 number was no help. So meanwhile I can't access my email.

Contributor

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23 Messages

1 year ago

Were you ever able to reset your password? I got a message to reset my password when I tried to access my email account today. The same thing is happening to me with continually going to the page with the message you noted.

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