Visitor
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1 Message
Cannot reset password for email
I am trying to access my email in an old xfinity account. When I go to log in I am being forced to change my password, but there is no phone number associated with the account so I cannot move forward with changing the password. I am locked out of the account and unable to access those emails.
XfinityAdrienne
Official Employee
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2.4K Messages
4 hours ago
Good Morning, @user_xl077u! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do understand needing to access your comcast.net email, and attempting to reset your password. Have you accessed the email account in the past 90-days? If you are unable to 2-factor authenticate the account, we would recommend reaching out to our Customer Security Assurance Team with access assistance. You can find their contact information here. Please let us know.
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