Cannot remove email address from account

I'm not even sure. When I click on Sign In, I get signed in automatically with my wife's iCloud email address, which is somehow now the primary email address and which Xfinity shouldn't even have. I also just noticed that I'm no longer the account's Manager; now I'm just a Member. I have no idea how any of this happened. Strangely enough, the first email address I removed earlier today worked fine, but now I can't do anything else.

Hello @user_b2t3db, have you tried signing in using an incognito or private browsing window to see if it allows you to log in with your credentials? The email that you deleted earlier today was it tied to your Manager profile? 

I was in private browsing mode; and the successfully deleted email was just a normal Member address. Further inspection also reveals that my Manager email address has somehow been replaced with an old address of my daughter's which she stopped using years ago, yet email is still coming to the correct (my own) address. Very bizarre.

By the way, thank you both for your responses. 

That is a bit bizarre. What browser are you using?

@XfinityVictor​ Safari 26.0.1 on macOS 15.7

Thanks for your reply. No, I have not spoken to anyone. I asked to talk to someone in my original post. Can you give me a number to call or provide a link to a number?

@user_b2t3db​ 

Thanks for your reply. No, I have not spoken to anyone. I asked to talk to someone in my original post. Can you give me a number to call or provide a link to a number?

I don't know if this will help at this point but you can try.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

@user_b2t3db , You got it! Please check out our Customer Security Assurance Team to receive help with your profiles concern. 

@XfinityChelseaB​ 

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